Terms and Conditions



MINIMUM RENTAL PERIOD
The minimum rental period is seven nights. In case of renting the accommodation for less than seven nights, and if accepted so by the Owner, an increased price will be charged to cover the costs of cleaning and linen change.


PRICES
All the prices shown include water and electricity for domestic consumption, bedlinen and bath towel.

RESERVATION

For booking an accommodation, a pre-payment, equal to 40% of the full price, has to be paid by bank transfer or postal order, and a fax or an e-mail with the receipt of' payment must be sent. By making a pre-payment, cancellation and no show policy are accepted by the Customer. The rest of the final payment is due one month before arrival. Final cleaning must pay in cash upon arrival. We don't accept checks and the following Credit Cards: AMERIKAN EXPRESS and DINERS CARD.


CONFIRMATION OF RESERVATION
The reservation will be confirmed via email upon receipt of the amount due.

ARRIVAL AND DEPARTURE
The apartments are available from 16.00 to 20.00 on the day of arrival until 09.00 am on the day of departure, unless specified otherwise at time of booking.

CLEANING AND MAINTENANCE
The apartments are equipped with bed linen and bath towels. Bed linen is changed upon the change of guests. The Owner reserves the right to access the apartments, in case cleaning or maintenance is required. No smoking is allowed in any of the apartments (Lg 3/2003). The Customer must return the apartment cleaned at the end of the stay, otherwise an extra fee for cleaning the apartment is charged.

RESPECTING THE HOUSE RULES
The use of the premises is allowed only in respect for other guests and the house rules. Guests are asked to respect the night hours from 22:00 to 08:00 in order not to disturb other guests in the house.

CANCELLATION POLICY
In the event of cancellation the pre-payment is not refundable.
In case of an early departure, the Customer will not be refunded for the unexploited days. By handing over the keys of the apartment the reservation is taken to be cancelled. 


NO SHOW POLICY
If the Customer does not arrive on the agreed day and has not previously announced a different time of arrival, the reservation will be canceled and no refund will be provided.


PETS
Pets are allowed upon request at the time of booking only on the approval of the Owner. In this case the Customer will be charged an extra amount, determined by the Owner, for additional cleaning.

DEPOSIT
As a deposit, the Customer will be required to pay the amount of Euro 200.00 upon arrival. This amount will be returned if no damage has been caused to the apartment and if no extra cleaning is needed at the time of departure.

RESPONSIBILITY OF A CUSTOMER
If the Customer or his guests cause damage to the property, the Customer will be liable to pay for such damage. No more Customers are allowed to the apartments than it was stated at the time of booking. The Owner reserves the right to refuse an entry to accommodation if this condition is not met.

RESPONSIBILITY OF A MANAGER

If the booked accommodation is not available for any reason, the Owner will provide the Customer with a similar type of accommodation.


Rules Chalet Matteo
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